# Virtual Reception Services Frontline has built a solid reputation for employing and retaining great people. A\ family business with family values. We are able to offer an on-demand\ overflow service or a dedicated fully outsourced reception service. This can be scaled to support the business needs and can grow as and when\ the company needs it. Calls will be managed in virtual reception\ services, just as if our teams were in your office; taking\ messages,transferring calls, or booking appointments. Our virtual reception services offer service offers a fully bespoke service, not an\ off the shelf service designed just for your business. How our virtual reception services work:Step\ 1: We work with you to understand how we can best support your\ customers. We then create a process flow to help share the customer\ journey and all the key elements Step 2: We brief the team on not only\ the process but the DNA of the business who you are, what you do, and why\ you do it. Step 3: testing. We test. You test. We go live. Step 4: happy\ customer and an even happier team. Reducing the admin An Integrated Approach:Its\ so much easier when our teams have a view of the bigger picture. We\ understand that todays businesses have their own processes and\ applications, and it is essential that an outsourced partner can slot\ right in. Whether its relaying an update to a ticket or creating\ accounts/tickets on your application we can help with our [virtual reception services](https://wearefrontline.co.uk/reception-service/).\ Over the years weve worked with just about all the big brands of\ helpdesk, service desk, and CRM software so you can trust in the\ expertise our virtual reception services can offer. Read more about [virtual reception services](https://wearefrontline.co.uk/reception-service/). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://micheal-williams.gitbook.io/virtual-reception-services/virtual-reception-services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.